Frequently Asked Questions

Everything you need to know about your fitness journey with Horizon.

How long does shipping take for heavy gym equipment?

Standard shipping for large items like treadmills and power racks typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window from our freight partner.

Do you offer professional assembly services?

Yes, we offer 'White Glove' assembly services at checkout. Our certified technicians will deliver, assemble, and test your equipment in the room of your choice.

What is your return policy on fitness gear?

We offer a 30-day risk-free trial. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is in its original packaging and condition.

Do your products come with a warranty?

All Horizon Fitness equipment comes with a standard manufacturer's warranty covering the frame, motor, and parts. Specific durations vary by model, ranging from 1 year to a lifetime guarantee.

Can I finance my purchase?

Absolutely. We partner with Affirm and Klarna to provide flexible monthly payment plans, allowing you to build your home gym now and pay over time.

How do I maintain my treadmill or elliptical?

We recommend cleaning the deck and belt weekly and lubricating the treadmill belt every 3 months or 150 miles to ensure peak performance and longevity.