Returns & Exchanges

At Horizon Fitness, we are committed to your fitness journey and offer a 30-day satisfaction guarantee on all high-performance gym equipment and accessories. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure you stay on track with your goals.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Ensure the item is in its original packaging and includes all manuals, power cords, and safety keys to qualify for a full refund.

• 3.
  Schedule a Pickup

  For large fitness equipment, we will coordinate with our specialized freight partners to schedule a convenient curbside pickup at your location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit at our warehouse, your refund will be processed to the original payment method within 7-10 business days.